AI Comes To The Rescue As We Battle With The Complexity Of The Connected Home Versus The Smart Home
Some years back, many people in the tech industry were discussing about the smart homes and how they would be able to communicate to offer services. A few years down the line, we are still seeing problems with connected homes. Internet service providers (ISPs) are looking for better ways to manage AI and connectivity in a single tool. An ISP that can understand the root cause quickly will be able to fix the issues faster. This will not only offer the customer a better experience but also save a lot of money. If AI can be run on a modem or a router, things would be sorted better.
Veego is a company working on resolving the issue for the connected home. The company claims to have AI inference that runs on routers and modems to identify the problem. One major factor here is that small or temporary glitches are not flagged, only major problems.
With Veego running in the customer’s location, it can more easily identify which device and which application is causing the problem. That helps in two ways. First, services calls can be diverted from the ISP to the specific provider of a device or application.
The ISP can then decide to notify the customer via text and to contact the appropriate support, speeding up the resolution of the problem and improving performance. Another way this helps is by offering detailed information for speedy analysis and response to the consumer. AI is the ideal choice for dealing with this issue and offering the customers a better experience.
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