Google Acknowledged Its Smart Speakers Recorded Users Without The Wake Word Spoken
Google Home smart speakers recorded users even when the wake word was not uttered in several instances. Google acknowledged that a software error was behind the inadvertent recordings. It maintains that only a fraction of devices were affected and the issue has now been sorted.
The issue first came to light on Reddit, when a user shared that they were getting unexpected notifications from Google Home devices about glass breaking and related events.
While smoke alarm alerts and glass breaking notifications are a usual part of the Nest Aware home security service, the users who received the alerts were not Nest Aware subscribers. The error has been resolved and devices that are not connected to Nest Aware account will not listen to sounds there.
While Google did not mention when this glitch occurred, it seems as if it could have been during the revamp of Nest Aware subscription service a couple of months earlier. This software error comes in at a time when Google partnered with home security provider ADT with a $450 million investment. ADT will now sell Google Nest products. Both companies are developing the next iteration of services together. This deal wraps native support for new sensors and a better connection between the Google Assistant and Nest devices, making Google move a step ahead in the market.
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