Smart Home Privacy And Security Issues Provide Amazing Opportunities For Support Services To Grow
As new smart devices come into the market, the support required by the consumers change accordingly. When the users run into problems, they try to solve it on their own, with help from the company or try to return or exchange the gadget. The decision on whether to solve it oneself or go for professional help depends on convenience.
Returning the device is generally the last option for most customers but studies suggest that consumers are more likely to return smart home gadgets than other electronic products. Product returns are a growing threat to the smart home industry. With an increase in smart home adoption, reducing product returns is important. To do this, as many as half of the issues solved by professional technicians for free.
This represents a slight increase over the past year and corresponds with a significant decrease in the percentage of consumers covering the cost of services using one-time fees.
Adoption of technical support subscription also plays a vital role. Some barriers of this include the better device reliability, customer’s wish to solve the issue without professional help, customer’s choice to pay to solve the issue, and lower-cost tech availability. While the market for tech support subscriptions is small, there is no doubt companies are working on it to offer lucrative deals.
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