Total Tech Support And Connected Devices Are Key For Best Buy’s Continued Growth
Best Buy exceeded the expectations of the analysts regarding the sales in the first quarter which is great news! Tech support is an important area for Best Buy as it offers customers with services that usually are not available elsewhere.
The company is seeking to leverage its Geek Squad expertise with a new program it calls Total Tech Support, which it says helps customers get the most out of technology "well beyond the initial purchase transaction." For $199 per year, members get unlimited Geek Squad support online, via chat, in-stores, [or] in the palm of their hands with the new Best Buy home app.
The increase in the number of connected devices and the way technology is being integrated into so many products is a great driver for Best Buy. Thanks to the developments which work to reduce the healthcare costs and increase the safety, older people are able to live longer in their homes. The company will assist the customers with installation and troubleshooting at any point in time.
Thanks to its technological expertise and its ability to reach out to the customers, Best Buy is forging great relationships with them that can convert to a large number of sales in the future.
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