Voice Tech In Shared Public Spaces Could Help Beat COVID-19
The spread of coronavirus has cast a long shadow on the long-standing design principles behind our shared public spaces, and the mechanical and digital components within them.
We are used to doorknobs, buttons, levers, and touchscreens. With the pandemic ranging around the globe, the wake words – “Alexa,” “Hey Google,” and “Hey Siri” have gained popularity once again. A mass voice-enablement is required in our infrastructure to contain the virus and its transmissions. We can achieve this by establishing shared standards and design languages.
Improving the user learning curve, changing acoustic infrastructure, and increasing the use of voice biometric technology are some of the other steps we could take to achieve our goal. There have been a lot of improvements with speech recognition to natural language understanding, but we can always do our best to being understood, which will definitely improve the tech.
Ambient noise continues to be a challenge to the adoption of voice tech. Rethinking our environment where we place voice-enabled devices could also help a great deal. All these steps will help us rely better on technology and decrease public health risk.
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